We Listen
A private conversation about your health history, concerns, previous experiences, and personal goals.


Naia helps you explore advanced wellness options with clarity, professional coordination, and personal support—so you never have to navigate the journey alone.
Private. Personal. No pressure.Your history, goals, questions, and desired level of support shape every step. Naia does not offer predetermined packages. We coordinate a personalized journey around professional recommendations and the person behind them.
From your first private conversation to your return home, Naia brings the people, information, and logistics together through one trusted point of contact.

A private conversation about your health history, concerns, previous experiences, and personal goals.
We organize the relevant information and help you prepare the right questions for professional review.
Qualified professionals evaluate your information and determine which options, if any, may be appropriate.
Appointments, communication, documents, travel, and local logistics are brought together around you.
One dedicated point of contact remains by your side before, during, and after your experience.
Not every treatment is right for every person. Qualified professionals evaluate your information before recommendations are made.

Professionally evaluated approaches, including mesenchymal stem cell applications.
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Protocols considered by qualified professionals according to individual needs and goals.
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Intravenous wellness support administered under appropriate professional supervision.
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Hyperbaric oxygen, ozone, and complementary approaches coordinated around your plan.
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Testing and guidance designed to create a clearer picture of your wellness journey.
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Physiotherapy, massage, mindful movement, nutrition, and recovery experiences.
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Mesenchymal stem cells are being studied across regenerative medicine applications. Suitability depends on the individual, proposed use, and professional medical evaluation.
Finding a treatment is only the beginning. A provider may deliver one part of your care. Naia helps connect the full experience.
One journey. Many moving parts. One person by your side.

Organize information and prepare the right questions.
Bring schedules, documents, and logistics together.
A dedicated contact who understands your journey.
Language, transportation, and local support made simpler.

Experience your personalized wellness journey in the Riviera Maya—surrounded by nature, warmth, and the calm to focus on your well-being.

Your surroundings do not replace treatment, but they can shape how rested, supported, and emotionally prepared you feel. Naia can coordinate accommodation, transport, restorative therapies, conscious nutrition, and recovery time.
Design my personalized journey →Every experience is personal. Client stories are published only with permission and in the client’s own voice.

“Ingrid’s guidance gave me confidence. She organized the consultation, helped clarify every question, and stayed with me throughout the process.”
Javi has played volleyball since age eight and professionally since nineteen, competing nationally and internationally in both indoor and beach volleyball. After a serious knee injury left him with persistent pain—even at rest—he feared he might never train, jump, sprint, or compete without pain again.
In 2013, while training in the United States, Javi felt what he describes as an explosion in his knee as he prepared to jump. He underwent surgery for injuries to the patellar tendon and vastus medialis and spent approximately two years recovering before returning to competition.
Years later, during a tournament in Portugal, another serious injury caused substantial swelling, an acute medial collateral ligament strain close to tearing, and medial meniscus wear. Unlike his first injury, the pain remained even when he was not training. At night it became so severe that he reports needing anti-inflammatory medication to sleep.
After trying several hyaluronic acid and ozone sessions without obtaining the result he hoped for, Javi researched stem cell therapy. A fellow athlete with a similar history shared his own positive experience, encouraging Javi to explore the option more seriously.
He had already consulted other physicians when Ingrid helped him organize another medical consultation, communicate with the physician, and clarify questions about the proposed application and recovery protocol. She accompanied him throughout the process—support that Javi says was especially valuable for someone receiving care in another country.
Following professional guidance, he limited activity to walking during the first month. In the second month he gradually added pool exercise, cycling, and lighter strength training. By the third month he returned to moving on the sand. Although he feared the pain would return, he reports that it did not, and he progressively rebuilt his training routine with Ingrid’s support.
More than a year after treatment, Javi is again training with weights and playing volleyball. In his personal experience, the process marked a before and after in his life.
Naia was created by Ingrid Roldán to offer something often missing from complex wellness journeys: a knowledgeable, human presence who listens, organizes, translates, coordinates, and stays close.
With more than 25 years of experience across health, fitness, beauty, hospitality, and client care, Ingrid understands that exceptional support is about how seen, informed, and accompanied a person feels.

Questions about safety, process, responsibilities, timing, and cost deserve clear answers.
Naia provides personalized guidance, coordination, and support. We help organize professional consultations, appointments, treatment information, travel logistics, language assistance, and follow-up. Naia does not diagnose, prescribe, or replace qualified healthcare professionals.
Your journey begins with a private conversation. When medical care is involved, qualified professionals review the relevant information and determine which options, if any, may be appropriate.
Eligibility, medical recommendations, dosage, administration method, and protocol are determined exclusively by the qualified healthcare professionals responsible for your care.
Providers are considered according to each client’s needs and may be reviewed for experience, capabilities, quality-control processes, documentation, communication, and follow-up.
No. Individual responses vary, and no medical or wellness treatment can guarantee a specific result. Potential benefits, limitations, and risks should be discussed with your evaluating professional.
Cost depends on the professional evaluation, proposed treatment, concierge support, length of stay, transportation, accommodation, and additional services. You receive a personalized proposal before deciding.
The recommended stay depends on the treatment plan, professional guidance, appointment schedule, and recovery needs. Naia coordinates the surrounding itinerary accordingly.
Depending on your plan, Naia can help coordinate follow-up communication, relevant documentation, and contact with the professionals involved in your care.
Begin with a private conversation about your needs, questions, and the next appropriate step.
Tell Ingrid what you are exploring. No diagnosis or treatment decision is made through this contact.
Talk to Naia on WhatsAppCall Naia: +52 984 801 0304