NAIACONCIERGEby IngridMEDICAL CONSULTANT · HEALTH AND WELLNESS EXPERIENCES
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Mia and Kai walking along a Riviera Maya beach at golden hour
Mia and Kai walking along a Riviera Maya beach at golden hour

Every health journey deserves
a trusted guide.

Naia helps you explore advanced wellness options with clarity, professional coordination, and personal support—so you never have to navigate the journey alone.

Begin a private conversationSee how we guide you
Private. Personal. No pressure.
01Personal guidance02Professional evaluation03Bilingual support04Thoughtful coordination

Care begins with understanding you.

Your history, goals, questions, and desired level of support shape every step. Naia does not offer predetermined packages. We coordinate a personalized journey around professional recommendations and the person behind them.

Clarity at every step.
Someone by your side.

From your first private conversation to your return home, Naia brings the people, information, and logistics together through one trusted point of contact.

Male client receiving concierge guidance
01

We Listen

A private conversation about your health history, concerns, previous experiences, and personal goals.

02

We Explore

We organize the relevant information and help you prepare the right questions for professional review.

03

We Connect

Qualified professionals evaluate your information and determine which options, if any, may be appropriate.

04

We Coordinate

Appointments, communication, documents, travel, and local logistics are brought together around you.

05

We Support

One dedicated point of contact remains by your side before, during, and after your experience.

Advanced care, considered
with responsibility.

Not every treatment is right for every person. Qualified professionals evaluate your information before recommendations are made.

Regenerative Medicine
01

Regenerative Medicine

Professionally evaluated approaches, including mesenchymal stem cell applications.

Explore with Naia
Peptide Therapy
02

Peptide Therapy

Protocols considered by qualified professionals according to individual needs and goals.

Explore with Naia
IV Therapy
03

IV Therapy

Intravenous wellness support administered under appropriate professional supervision.

Explore with Naia
Oxygen & Cellular Support
04

Oxygen & Cellular Support

Hyperbaric oxygen, ozone, and complementary approaches coordinated around your plan.

Explore with Naia
Longevity Insights
05

Longevity Insights

Testing and guidance designed to create a clearer picture of your wellness journey.

Explore with Naia
Restorative Wellness
06

Restorative Wellness

Physiotherapy, massage, mindful movement, nutrition, and recovery experiences.

Explore with Naia

More than access.
Someone by your side.

Finding a treatment is only the beginning. A provider may deliver one part of your care. Naia helps connect the full experience.

One journey. Many moving parts. One person by your side.
Naia accompanying a client
01

Clarity

Organize information and prepare the right questions.

02

Coordination

Bring schedules, documents, and logistics together.

03

Personal Support

A dedicated contact who understands your journey.

04

Seamless Experience

Language, transportation, and local support made simpler.

Client overlooking the Caribbean

Where advanced care meets
restorative surroundings.

Experience your personalized wellness journey in the Riviera Maya—surrounded by nature, warmth, and the calm to focus on your well-being.

Mature athlete receiving mobility support

Restore your body.
Reconnect with yourself.

Your surroundings do not replace treatment, but they can shape how rested, supported, and emotionally prepared you feel. Naia can coordinate accommodation, transport, restorative therapies, conscious nutrition, and recovery time.

Design my personalized journey

Experiences shared
in their own words.

Every experience is personal. Client stories are published only with permission and in the client’s own voice.

Javi playing beach volleyball after his recovery journey

Back to the sport he has loved since childhood

“Ingrid’s guidance gave me confidence. She organized the consultation, helped clarify every question, and stayed with me throughout the process.”

Javi has played volleyball since age eight and professionally since nineteen, competing nationally and internationally in both indoor and beach volleyball. After a serious knee injury left him with persistent pain—even at rest—he feared he might never train, jump, sprint, or compete without pain again.

Read Javi’s full story

In 2013, while training in the United States, Javi felt what he describes as an explosion in his knee as he prepared to jump. He underwent surgery for injuries to the patellar tendon and vastus medialis and spent approximately two years recovering before returning to competition.

Years later, during a tournament in Portugal, another serious injury caused substantial swelling, an acute medial collateral ligament strain close to tearing, and medial meniscus wear. Unlike his first injury, the pain remained even when he was not training. At night it became so severe that he reports needing anti-inflammatory medication to sleep.

After trying several hyaluronic acid and ozone sessions without obtaining the result he hoped for, Javi researched stem cell therapy. A fellow athlete with a similar history shared his own positive experience, encouraging Javi to explore the option more seriously.

He had already consulted other physicians when Ingrid helped him organize another medical consultation, communicate with the physician, and clarify questions about the proposed application and recovery protocol. She accompanied him throughout the process—support that Javi says was especially valuable for someone receiving care in another country.

Following professional guidance, he limited activity to walking during the first month. In the second month he gradually added pool exercise, cycling, and lighter strength training. By the third month he returned to moving on the sand. Although he feared the pain would return, he reports that it did not, and he progressively rebuilt his training routine with Ingrid’s support.

More than a year after treatment, Javi is again training with weights and playing volleyball. In his personal experience, the process marked a before and after in his life.

Javi · Volleyball player since age 8Individual experience. Results may vary. Eligibility and treatment decisions must be evaluated by qualified healthcare professionals.

A trusted presence
when decisions matter.

Naia was created by Ingrid Roldán to offer something often missing from complex wellness journeys: a knowledgeable, human presence who listens, organizes, translates, coordinates, and stays close.

With more than 25 years of experience across health, fitness, beauty, hospitality, and client care, Ingrid understands that exceptional support is about how seen, informed, and accompanied a person feels.

Ingrid RoldánFounder · Naia Concierge
Ingrid Roldán, founder of Naia Concierge

Questions are a natural
part of the journey.

Questions about safety, process, responsibilities, timing, and cost deserve clear answers.

Naia provides personalized guidance, coordination, and support. We help organize professional consultations, appointments, treatment information, travel logistics, language assistance, and follow-up. Naia does not diagnose, prescribe, or replace qualified healthcare professionals.

Your journey begins with a private conversation. When medical care is involved, qualified professionals review the relevant information and determine which options, if any, may be appropriate.

Eligibility, medical recommendations, dosage, administration method, and protocol are determined exclusively by the qualified healthcare professionals responsible for your care.

Providers are considered according to each client’s needs and may be reviewed for experience, capabilities, quality-control processes, documentation, communication, and follow-up.

No. Individual responses vary, and no medical or wellness treatment can guarantee a specific result. Potential benefits, limitations, and risks should be discussed with your evaluating professional.

Cost depends on the professional evaluation, proposed treatment, concierge support, length of stay, transportation, accommodation, and additional services. You receive a personalized proposal before deciding.

The recommended stay depends on the treatment plan, professional guidance, appointment schedule, and recovery needs. Naia coordinates the surrounding itinerary accordingly.

Depending on your plan, Naia can help coordinate follow-up communication, relevant documentation, and contact with the professionals involved in your care.

You don’t have to navigate
your wellness journey alone.

Begin with a private conversation about your needs, questions, and the next appropriate step.

Let’s begin with a conversation.

Tell Ingrid what you are exploring. No diagnosis or treatment decision is made through this contact.

Talk to Naia on WhatsAppCall Naia: +52 984 801 0304